Michele Marshall is a highly skilled businesswoman who has excelled in the private and public sectors.  Currently, she is employed by the City of New York as an IT Supervisor; as well as a self-employed Freelancer serving her clients as an Event Coordinator, Virtual Event Emcee/Moderator, Customer Service Trainer, Technical Writer, and Chief Operations Advisor.

Michele is also an author. Her latest book Happy to Help: The Lost Art of Customer Service (available at Amazon.com) gives insights on how to provide your customers with a Patient, Understanding, Respectful Experience. She is also a contributing author in two Amazon Best-Selling books 1-Habit for Entrepreneurial Success and 1-Habit to Thrive in a Post-Covid World

Throughout her experience in various industries, Michele noticed two primary skill sets every entrepreneur, business leader, worker, or aspiring professional requires to succeed – communication and customer service.  These skill sets are built upon one key principle.  When you treat people with kindness and respect, you can change lives.

When she is not working.  You may find her indulging her wanderlust with various excursions, feeding her fandom of Star Wars, attending a Broadway show, or having brunch with family and friends.